Cancellation policy

Cancellations, Subscriptions, Pre-Orders & Try Before You Buy

We offer a few flexible ways to shop—including subscriptions, pre-orders, and try-before-you-buy. Here's how you can cancel or change these types of orders.

Standard Order Cancellations

Changed your mind? We get it—game plans shift!

If you’d like to cancel a regular (non-preorder/subscription) order, email us at info@zenasport.com.au as soon as possible. We’ll do our absolute best to intercept it before it hits the field (aka our packing and shipping system), but please note:

Once your order has been packed and scanned for shipping, we won’t be able to cancel it. But don’t worry—you can still return it through our self service returns portal by logging into your account for a refund or exchange, provided it meets our return conditions.

Pre-Orders

Pre-orders let you secure upcoming or restocked products in advance.

Depending on the item, we may charge a deposit or store your payment to be charged in full once stock arrives.
You can cancel a pre-order any time before it ships for a full refund.
Once the item ships, the order can’t be cancelled—but you can still request a return or refund in line with our Returns Policy.

Try Before You Buy

With try-before-you-buy, you can test select products before committing to purchase.

We’ll authorize your card when you order, but won’t charge it unless you decide to keep the item.
If you don’t return it within the trial window, your card will be charged automatically.

Subscriptions

Some of our products are available as subscriptions, meaning you’ll receive repeat deliveries based on the frequency you select.

Your payment method is securely stored, and you’ll be charged automatically per your subscription schedule.
Some subscriptions may auto-renew—if you’d rather not continue, you can cancel anytime.
To manage or cancel your subscription, just click the link in your order confirmation email or log into your account.

Need help? Reach out anytime—we’re here to support.