Refund policy

1. Free Exchanges

2. 30 Day Trial for Refund

Wrong size? No stress. We offer free exchanges within 30 days of purchase as long as it meets our exchange conditions (unworn, unwashed and in the original packaging). 

Just head of our returns portal here, using the email and order number you used to place your order.

Select your order and follow the steps to request an exchange. Once we receive your item, we will process the return straight away.

 Once we receive your item, we’ll ship out your exchange straight away.

If the vest’s not the right  for you, we’ll refund your purchase within 30 days as long as it meets our return conditions (unworn, unwashed and in the original packaging). 

Just head of our returns portal here, using the email and order number you used to place your order.

Select your order and follow the steps to request an refund. Once we receive your item, we will process the return straight away.

Your Zena Chest Protector Range is covered by a 12-month warranty for manufacturing defects (e.g. zip failures, padding separation).

To make a claim:
📧 Email us at help@zenasport.com with your order number and a few photos of the issue.

We'll review your claim and if it meets the warranty terms, we’ll send you a replacement completely free of charge.

Free, no charge.

$8 to cover

 Free, no charge.

To qualify for a return or exchange, make sure:

✔ The vest hasn’t been worn or washed
✔ Tags are still attached
✔ Original packaging is included
✔ It’s within 30 days of your purchase
✔ You bought directly from zenasport.com (not Amazon, eBay, etc.)

Our warranty covers manufacturing defects only, such as:

• Faulty zip
• Padding issues
• Damaged during shipping

It does not cover damage from wear and tear or incorrect washing (no hot water or tumble drying, please!). And if you’ve been tackled by a lion… well, we admire your courage, but that one’s on you.