Returns, Exchanges & Warranty
We offer 60-Day Free Exchanges, Easy Returns + 12-Month Warranty
We get it—sometimes the fit’s not quite right, or it’s just not what you expected. That’s why we offer free exchanges and easy returns for 60 days, and if anything goes wrong, a 12-month warranty that backs you up.
Our gear is made to take hits—softballs, tackles, and fast-paced game days. Every vest is built to absorb up to 75% of impact and perform under pressure. But if anything’s not right, we’re here to make it right.
Your 3 Return Options
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1. Free Exchanges |
2. Easy Return for Refund |
3. 12 Month Warranty |
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Wrong size? No stress. We offer free exchanges within 60 days of purchase —as long as it meets our exchange conditions (unworn, unwashed and in the original packaging). Just log in to your account here, using the email you used to place your order. You can find this in your order confirmation email. Select your order and follow the steps to request an exchange. Once we receive your item, we’ll ship out your new vest straight away. |
If the vest’s not the right fit for you at all, we’ll refund your purchase within 60 days —as long as it meets our return conditions (unworn, unwashed and in the original packaging). Just log in to your account here, using the email you used to place your order. You can find this in your order confirmation email. Select your order and follow the steps to request an exchange. Once we receive your item, we’ll ship out your new vest straight away. |
Your Zena Chest Protector Range is covered by a 12-month warranty for manufacturing defects (e.g. zip failures, padding separation). To make a claim: |
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The system will charge upfront to create a return label for shipping and the fee will be refunded |
The system will charge upfront to create a return label for shipping and the fee will be deducted from your refund. |
If you qualify for our warranty you will not be charged for shipping or returning your vest. |
Return and Warranty Conditions
| Returns and Exchanges | Warranty |
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To qualify for a return or exchange, make sure: ✔ The vest hasn’t been worn or washed |
Our warranty covers manufacturing defects only, such as:
It does not cover damage from wear and tear or incorrect washing (no hot water or tumble drying, please!). |
🧪 Want to see how our vests are tested?
Check out our independent testing report from Deakin University here:
👉 Research and Testing